It’s obvious now that all these Pixel 7 and Pixel 7 Pro users didn’t just drop their devices or sit on a brick. Since the Pixel 6 line has not seen a similar problem, the problem could be related to the aluminum used on the camera bar of the Pixel 7 series. And while many of the Redditors on the social media site are a little angry with Google for the design miscues that led to the problem, they are furious at the company for how it responded to their complaints.
Google says the Pixel 7 warranty does not include physical damage
subscriber with the handle rsaxena6991
wrote about the glass covering the rear camera bar on his Pixel 7 Pro breaking spontaneously. He has since battled with Google and says, “However, they have struggled to get this spontaneous crash covered under warranty despite sharing countless Reddit articles, Google support case IDs, etc. showing that they covered it under warranty for some customers who have faced the same problem.They keep saying they don’t cover “physical damage”.
The glass on the rear camera bar of the Pixel 7 Pro has shattered
He continues to note that he is “Absolutely upset with it and I am asked to pay $400 to fix it via their repair center. For reference, there was no physical impact, I did not drop my phone, exert stress, or was subject. to extreme temperature fluctuations (these are the conditions where they void the warranty and not “physical damage”). So we recommend anyone who is thinking of buying this phone to keep that in mind. This is a real problem and Google doesn’t take ownership of it or. treating consumers fairly.”
This is far from the only comment that criticizes the behavior of Google and while the breaking of the glass itself caused some Redditors to commit to the purchase of a Pixel 7 model, the subsequent failure of Google to act sealed the agreement. Read this post by a Redditor with the name Popeye-sailor-man
. “I was just hours away from finally pulling the trigger on buying a Pixel 7 Pro because of the current $150 off sale; and the phone and power adapter are languishing in my Google Store cart for a week … waiting for me. just to execute the purchase.”
After consuming a can of spinach, Popeye continues to say, “But after reading all these horror stories about a) the broken glass, and b) Google does not “own” the problem, or responsibility for the necessary phone, subsequent repair In a direct, fair and honest way, there is just no way to buy this phone. Maybe if Google, one day (if ever) talks about the problem, acknowledges it and, more importantly, indicates that the problem has been COMPLETELY solved. , I may reconsider, but until then, I’ll stick with my relatively old Galaxy.”
Pixel 7 and Pixel 7 Pro users want Google to take responsibility
And as we said, this is not the only post from a consumer scared to buy a device of the Pixel 7 series due to the lack of Google to take responsibility. Frankly, we get it. Google has been mercilessly bashed for the bugfest that was the Pixel 6 line (although I must admit that I still love my Pixel 6 Pro) and has returned to deliver one of the most important phones of 2022. Google wants nothing to make the Pixel 7 line look bad. But unlike software bugs, no update is going to fix broken glass.
While it is true that some of the posts on Reddit are from Pixel 7 and Pixel 7 Pro users whose phones remain intact, there is this from a Reddit subscriber. Security cloud
who writes: “A single thread on this subreddit alone had more than 20 confirmed reports of the problem, and about 50 responses in total, indicating a significant number of affected individuals. This is unacceptable for a company as reputable as Google
to produce a defective product and for customers to have to fight for warranty coverage. It is important that the problem is addressed and that Google is responsible for its manufacturing errors.”
It looks like the ball is right in Google’s court now. There is a decent number of owners of the Pixel 7 series who are waiting to see if they will have their phone repaired or replaced by Google for a problem, which from all appearances, the company itself caused.